I'm curious to know what the things are that make you think "ugh!".
Well... im someone that thinks that as technology progresses, things should get faster and better... not always true!, I have experienced (and now with my Tour 9630) that even though its somewhat a high end device, it is slow and sluggish at the simple things... I dont really keep apps open in the background, and most of the time, when i need to do something simple on the phone right away (e.g. open the browser, calendar, contacts, send a text); i have found my self staring at the thinking spinning clock...
I really like the concept of what a blackberry does and the options it gives to the user... but it really makes me "ugh!" when a device that should be fast, its not...
my wife got a samsung reclaim.. a really low end device. and that thing is fast at everything that it does!!! why cant our high end devices be like that...
I also share the same feeling with my DirectTV HD DVR receivers... I remember before HD was an option, the receivers were fast. now with all the high end tech, they are slow...
Maybe I just got used to the "I want it, and I want it NOW" or that i got so proficient using the device that I'm one step ahead when completing a tast... but thats just me...
I would really love to see RIM create a device that would set the standard in the smartphone world... kind of what the same thing apple did with iphone...
I dont want to turn this into an iphone thing... but its the fact that it is the most popular device in the smartphne market at the moment... and that thing is fast!!! (only if it had a BOLD/Tour styled physical keyboard)
I see that android is growing.. and they are becoming ubber-popular because they keep it simple and think at the user level to deliver a kick ass product with things people like... as they did with the nexus 1...
I also feel that RIM at this point, are catching up on the non-business consumer level. definitely a market they want to get a bigger share. but they wont until they simplify their devices and make them awesome!
sorry for the vent everyone!!! i had extra time today to go crazy on this answer!!! =-)